Article on Online Reputation Management

This is a good article by Keith Gibbons from the SEW site.  He discusses different ways you or your company may be losing return sales from customers online. It pays close attention to how you should respond to people who are trying to reach you online given the sites situations:  http://searchenginewatch.com/article/2074648/Online-Reputation-5-Ways-Youre-Offending-Online-Customers

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